Security policy and data confidentiality

Whenever personal data is collected, Air France endeavours to include a link to these general conditions. We reserve the right to modify the general conditions, so we advise you to consult them regularly.


Securing transactions:
We offer you a secured on-line payment system using the latest technology, including the SSL data transfer protocol. The SSL server software uses algorithms to encode (or "encrypt") the data that you enter (bank account, address, etc) before it is sent over the Internet. Once encoded, the data remains scrambled during transmission on the Web and can only be read by our server using a unique decoding key. The data is encoded using the SSL security keys 3.0 RC4, RSA 128 bits - 512-bit exchange: the version of the SSL protocol that currently offers the highest level of security, so you can be sure of purchasing your ticket in complete confidentiality and safety.

General recommendations:
When you create an account, you choose an identifier and a password, which you will have to enter if you want to change your account data. Your profile and data are protected by a password so that you, and you alone, have access to this personal data. We advise you not to divulge it to anyone. You are entirely responsible for protecting the confidentiality of your password and/or any data concerning your profile.

Also, you must not forget to disconnect from your profile and to close the window of your browser at the end of the session, especially if you share a computer with other people. This will avoid other users accessing your personal data.

Protection of privacy and personal data

Air France is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register for our airline services we need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date . We also need to know other information regarding your proposed journey, including your passport and visa requirements and the details of fellow passengers (including children We gather this information to allow us to process your booking for an airline ticket. The relevant information is then used by us, to book airline tickets and to communicate with you on any matter relating to your booked tickets and proposed journey and in general We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please click the "unsubscribe" text link at the bottom of the email.

How we protect your information

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.Purchasing on the Air France websites is safe and secure.We take the security and safety of all transactions with Air France very seriously.This is why we have put in place a secure online payment method using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. With this technology, the transfer of your data cannot be captured by any unauthorized party.
Popular browsers such as Netscape and Microsoft's Internet Explorer have an SSL mode which is automatically activated when you enter a secure site such as Air France's online booking page: all information on your window becomes encrypted between your computer and our Web site, protecting your direct communication. When in SSL mode (secure mode) Internet Explorer will display in the very bottom right-hand corner of the window a closed padlock. Netscape will either display a similar closed padlock or an unbroken blue key in the very bottom left-hand corner of the window. We also keep your information confidential. The internal procedures of Air France cover the storage, access and disclosure of your information.

Updating your details

If any of the information that you have provided to Air France changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending a letter to:
Air France UK and Ireland E-commerce team
Plesman House, Cains Lane
Bedfont Middlesex
TW14 9RL UK.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. In particular for bookings with us involving the USA as a destination or stopping place, we are required to submit personal data relating to our passengers to the USA authorities as a condition of entry into the USA.

How to contact Air France

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to
- airfrance-internet-uk (UK)
- airfrance-internet-ie (Ireland).
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