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For our
Members
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We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!
If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.
- Send request by post: Air France - Europe Customer Care Center TSA 21235 - 75564 Paris Cedex 12 France
- Or complete our online claim form
For a fast response, please complete the form and send it to the following e-mail address: mail.information.uk@airfrance.fr*
Alternative Dispute Resolution
You have the right to seek an independent review of how your complaint was handled.
Please note that there are several Alternative Dispute Resolution schemes for the aviation sector in the UK. Air France is registered with ‘AviationADR’. Please find the contact information below:
- Consumer Dispute Resolution AviationADR 12-14 Walker Avenue Stratford office Village Wolverton Hill Milton Keynes MK12 5TW
- Telephone number: 0203 540 8063
- E-mail address: Aviation@cdrl.org.uk
- Website: www.cdrl.org.uk
AviationADR is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for consumer disputes (Competent Authorities and Information) Regulations 2015. You will need to refer your complaint to them within 12 months of Air France’s last response to you.
Your complaint may relate to the following topics:
- Denied boarding, long delays, flight cancelations
- Destruction, damage, loss or delayed baggage
- An incident related to the carriage of passengers with reduced mobility
Please only contact AviationADR if the following are applicable to you:
- You have already contacted Air France about your concerns and have not received a reply within 60 days
- You are dissatisfied with the way your claim has been handled by Air France.
As a consumer, you may use the European Commission’s online dispute resolution platform to submit your complaint if you wish. This can be done by completing the electronic form available via this link: http://ec.europa.eu/odr
Telephone
Air France in United Kingdom+44 20 766 00 33 7 (National standard rates to: United Kingdom)
- Booking and check-in
- Booking and check-in - I want to book a flight or buy an Option
- Booking and check-in - I need help with my online booking
- Booking and check-in - I want to make a group booking (10+ passengers)
- Booking and check-in - I'm looking for information about an upcoming flight
- Booking and check-in - I need an invoice
- Booking and check-in - I need information about assistance for passengers with reduced mobility
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- Delayed or canceled flight - I want to claim a refund for unexpected expenses (taxi, etc.)
- Other