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ONLINE

If you did not buy your ticket directly from Air France, please contact the point of sale (e.g. travel agency) to request your refund.

Special case: Ticket refund within 24 hours of purchase

If you bought your ticket from Air France, either online or at an Air France ticket office, you can cancel your booking within 24 hours at no extra charge.

For same-day cancelations (before midnight), your bank account will not be debited. For cancelations made within 24 hours but after midnight, your bank account will be credited the full amount minus non-refundable service charges.

To request a refund, please follow the steps below:

If you have not checked in yet, you can request a refund if the following applies:

  • You bought your ticket at least 48 hours and up to 12 months ago
  • You have not received your boarding pass
  • Your ticket is not a Flying Blue reward ticket

Please go to the My Bookings section of the website and follow the prompt to request a refund, free of charge. Alternatively, please request a refund via the online form.

Request a refund

If you have already checked in, please log in to the My Bookings section of the website and cancel your booking, then request a refund via the online form.

Cancel my booking Request a refund

The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).

Administration charges for refund requests

You may have to pay an administration fee in addition to any cancelation charge that may apply (depending on your fare type):

  • For refunds requested in the My Bookings section of the website: free of charge
  • For refunds requested via the online form and processed by the Air France call center: £17 administration charge
Please note: if you cancel a booking, your refund request will apply to all tickets within that booking. The refund amount is calculated based on your ticket’s fare conditions.

Telephone

Air France in United Kingdom
Please call:
+44 20 766 00 33 7
(National standard rates to: United Kingdom)
Language(s) spoken : French, English
Opening hours (Local time in London)
From Monday to Friday: 08:00 AM to 08:00 PM
Saturday – Sunday: 09:00 AM to 05:30 PM

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