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Select a topic from the list
Step 1: Please select the topic of your request
  • Other
  • Flying Blue loyalty program
  • Missing or damaged baggage
  • Booking cancelations or changes
  • Delayed or canceled flight
  • Booking and check-in
Select a subject from the list
Step 2: Specify a subject
  • Step 2: Specify a subject
Step 2: Specify a subject
  • I want to make a request/suggestion/comment
  • I have a problem with my HOP! Pass
  • I want to track an existing claim
  • I want to track a refund request
  • I have a problem with my Option
Step 2: Specify a subject
  • I want to claim missing Miles for a flight
  • I need to update my personal information
  • I want to change or cancel a reward ticket
  • I want to claim missing Miles with a non-airline partner
  • I want to book a reward ticket
  • I want to request a Flying Blue card
  • I need a new password
Step 2: Specify a subject
  • My baggage has been damaged
  • I want to request a refund on necessity purchases
  • I have lost or found an item in an aircraft, lounge or public area
  • My baggage has been missing for more than 3 days
  • An item is missing from my baggage
  • My baggage has been missing for 3 days or fewer
  • I want to report a missing baggage item
  • My baggage has been missing for more than 21 days
Step 2: Specify a subject
  • I want to cancel an Option and request a refund
  • I want to find a ticket office where I can change or cancel a ticket
  • I want to cancel my booking and request a refund
  • I want to cancel my insurance
  • I want to change my booking or Options
Step 2: Specify a subject
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to claim a refund for unexpected expenses (taxi, etc.)
  • I want to request a refund for my unused ticket
  • I want to claim compensation
  • I want to cancel an Option and request a refund
Step 2: Specify a subject
  • I need some help with my online booking
  • I need more information about my upcoming flight
  • I want to find an Air France ticket office
  • I want to make a group booking (10+ passengers)
  • I need an invoice
  • I want to book a flight or buy an Option
  • I need help checking in for my flight
  • I need information about assistance for passengers with reduced mobility