Our health and safety commitment:
The promise of a safe trip
Leaving on a trip soon? Before you go, please make sure to check the entry requirements in your destination country.
It is your responsibility to meet these entry requirements and to bring the correct documents with you. This also includes a negative Covid-19 test result, if your destination requires it.
Your comfort, well-being and health are at the heart of our concerns. That's why we are by your side to help you prepare for a safe trip.
It is your responsibility to meet these entry requirements and to bring the correct documents with you. This also includes a negative Covid-19 test result, if your destination requires it.
Your comfort, well-being and health are at the heart of our concerns. That's why we are by your side to help you prepare for a safe trip.
CHECK TRAVEL RESTRICTIONS
More information can be found on the embassy website of your departure, transit and destination countries, the TravelDoc website, as well as on the France Diplomatie website.
Departing from France
Special travel documents may be required by some authorities, including those in the Schengen area. If so, you must present all mandatory travel documents before boarding and upon arrival at your destination.
In addition, some destinations may require quarantine upon arrival, a recent negative Covid-19 test result (PCR test) or other health certificates.
You will not be allowed to board if you do not meet the entry requirements in your destination country, or if you have not completed the necessary formalities before your trip.
Please make sure to verify the entry and stay requirements in your destination and transit countries with the relevant authorities.
In addition, some destinations may require quarantine upon arrival, a recent negative Covid-19 test result (PCR test) or other health certificates.
You will not be allowed to board if you do not meet the entry requirements in your destination country, or if you have not completed the necessary formalities before your trip.
Please make sure to verify the entry and stay requirements in your destination and transit countries with the relevant authorities.
Arriving to France
Since August 1st, new entry requirements for France will take effect.
These lists are subject to change.
To enter the French Overseas Territories, a negative Covid-19 test result (PCR test) taken less than 72 hours before the flight is mandatory for all passengers, regardless of the country of origin.
- For passengers arriving from the United States, Bahrain, the United Arab Emirates and Panama: a negative Covid-19 test result (PCR test) taken less than 72 hours before the flight is mandatory upon boarding.
- For passengers arriving from Algeria, Argentina, Armenia, Bolivia, Bosnia and Herzegovina, Brazil,Dominican Republic, India, Israel, Kyrgyzstan, Kosovo, Kuwait, Lebanon, Madagascar, Maldives, Mexico, Moldova, Montenegro, Oman, Palestinian Territories, Peru, Qatar, Serbia, South Africa and Turkey: a negative Covid-19 test result (PCR test) taken less than 72 hours before the flight is strongly advised. If you do not provide this test result upon arrival of your flight, you will have to take the test on the spot at the airport and your waiting time will be considerably longer. In addition, a 14-day quarantine could be imposed on you.
These lists are subject to change.
To enter the French Overseas Territories, a negative Covid-19 test result (PCR test) taken less than 72 hours before the flight is mandatory for all passengers, regardless of the country of origin.
COVID-19 TEST: PARTNERSHIPS WITH SYNLAB AND BIOGROUP
In order to help you carry out a Covid-19 detection test (RT-PCR), Air France has set up partnerships with the Synlab and BioGroup laboratories.
You can find below the list of laboratories carrying out PCR-Covid tests:
We advise you to make an appointment in advance (test to be carried out within 72 hours before your departure, results within 48 hours).
Since 26 July, COVID-19 screening in France is covered by health insurance without a prescription, regardless of your destination.
You can also visit the Doctolib website to make appointments with other laboratories performing Covid-19 PCR tests.
You can find below the list of laboratories carrying out PCR-Covid tests:
- Synlab laboratories in France (with appointment)
- BioGroup laboratories in Paris (with or without appointment)
We advise you to make an appointment in advance (test to be carried out within 72 hours before your departure, results within 48 hours).
Since 26 July, COVID-19 screening in France is covered by health insurance without a prescription, regardless of your destination.
You can also visit the Doctolib website to make appointments with other laboratories performing Covid-19 PCR tests.
The list of laboratories is provided for information only. Air France declines all responsibility for the conditions and consequences of carrying out the tests.
If you present symptoms related to Covid-19 (cough, fever, headache, breathing difficulties...), you should postpone your trip and observe the health recommendations of your country of departure.
LET'S STAY IN TOUCH
In the current context, it is important to stay in touch. Please make sure your contact details are kept up to date, i.e. the e-mail addresses and telephone numbers in your booking files.
TO BRING ON BOARD YOUR FLIGHT
- Carry several surgical masks with you for the entire duration of your trip
- Carry disposable tissues with you
- Bring a bottle of hand sanitizer (<100ml)
PREPARING YOUR HAND BAGGAGE
Travel light and stress-free – in view of the new health and hygiene measures in place, we recommend you arrive early at the airport. We also invite you to check in all your baggage to facilitate your access to the boarding gate.
FOR YOUR SAFETY AND HEALTH
To minimize large groupings of people as our traffic resumes, access to the Paris airports is restricted to travelers, people travelling with minors or travelers requiring special assistance.
AT THE AIRPORT
AT THE AIRPORT
REMINDER OF PHYSICAL DISTANCING MEASURES
Special signage, announcements and floor markings remind you of the physical distancing measures.
COUNTERS EQUIPPED WITH PROTECTIVE SCREENS
All check-in counters are equipped with Plexiglas protective screens.
DISINFECTION OF CHECK-IN COUNTERS AND SELF-SERVICE KIOSKS
Check-in counters and self-service kiosks are disinfected regularly.
HAND SANITIZER DISPENSERS
Hand sanitizer dispensers are at your disposal.
CONTACTLESS BODY TEMPERATURE CHECKS
Body temperature measurement may be implemented at the departure of some Air France international flights.
ON BOARD
ON BOARD
CABIN AIR RENEWED EVERY 3 MINUTES
- Our aircraft are equipped with an air recycling system consisting of HEPA «High Efficiency Particulate Air» filters identical to those used in operating theatres, which trap 99.9% of particles.
- The air in the cabin is therefore renewed every 3 minutes.
DAILY CLEANING AND REGULAR DISINFECTION
- Vacuuming of carpets and all seats, as well as head covers
- Cleaning of all hard surfaces, e.g. tablets, armrests, screens, remote controls, baggage compartments, windows and toilets.
- Cabins are regularly disinfected with an approved disinfectant spray.
INFLIGHT SERVICE ADAPTED TO LIMIT CONTACT ONBORD
- On flights lasting less than 2hr30, we are resuming our beverage service and on our flights lasting more than 2hr30, a snack offer will once again be available.
- On our long-haul flights, we are gradually reintroducing a fuller meal service with more choice and individually wrapped products, and the second meal is served in our "Bon Appétit" bags on flights longer than 8hr30.
Air filtration in cabins
Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in hospital operating rooms.
Cabin air is thus completely refreshed every 3 minutes. These filters eliminate more than 99.97% of bacteria and viruses, ensuring an excellent air quality in our cabins which fully complies with health standards.
Cabin air is thus completely refreshed every 3 minutes. These filters eliminate more than 99.97% of bacteria and viruses, ensuring an excellent air quality in our cabins which fully complies with health standards.
ON ARRIVAL
ON ARRIVAL
ON BOARD ANNOUNCEMENTS
Before exiting the aircraft, specific announcements are made on board to facilitate disembarkation and promote physical distancing.
PHYSICAL DISTANCING MEASURES
In the baggage arrival area, special signage, announcements and floor markings remind you of the physical distancing measures.
HAND SANITIZER DISPENSERS
Hand sanitizer dispensers are at your disposal.
