Service with a "French touch" to ensure your trip is a relaxing experience.
Your health and safety are our top priority.
The current health climate has forced us to adapt our services in airports, lounges and on board to ensure your safety and our compliance with the latest health and safety guidelines.
Wearing a surgical mask is mandatory at the airport and during your flight. We also ask that you practice social distancing whenever possible.
At the airport, hand sanitizer dispensers are available at your convenience.


SkyPriority is your red carpet through the airport, guiding you to your exclusive check-in area where our staff can provide assistance if needed. Interactive kiosks or at a check-in counter: you decide how you want to check in.

Proceed to your cabin at your convenience using our exclusive boarding lines. You receive priority access at every step of your journey, from finding your seat to stowing and collecting your baggage.

We also have interactive kiosks available to make your connections as easy as possible. And at Paris-Charles de Gaulle, our staff is there to provide any assistance you may need.

* Offer available exclusively to passengers traveling with a Flex fare ticket, Flying Blue Gold or Platinum members and SkyTeam Elite Plus members.

Air France Play

With the Air France Play app for tablets and smartphones, you can download international newspapers and magazines at no extra charge from anywhere in the world.

How? First, download the Air France Play app. Once the app is downloaded, your media content will be available from 30 hours before your flight to the moment you arrive at your destination. Enjoy your favorite 2 newspapers and magazines before, during and after your trip!


A change in your flight schedule? Your baggage delivery is delayed?

We'll contact you immediately to let you know and our teams will provide the best possible solution. At the airport, our customer service is there to help.
Please note: if your flight is provided by one of our partner airlines, certain Air France services may not be available on board or at the airport.

return to top of page