Contact us / Contact us
Questions
Answer
1. PLEASE CLICK ON THE QUESTIONS TO SEE THE ANSWERS IN THE BOX BELOW
THIS AREA CONTAINS 9 TOPICS
2. Frequently Asked Questions
3. Sales & Reservation
4. Website Support
5. Flying Blue
6. Customer care: Complaints and compliments
7. Airport ticket desk information
8. Group Bookings
9. Media Enquiries
1. PLEASE CLICK ON THE QUESTIONS TO SEE THE ANSWERS IN THE BOX BELOW
THIS AREA CONTAINS 9 TOPICS
2. Frequently Asked Questions
This area might help you with your question straight away!
Click here!
3. Sales & Reservation
For telephone flight bookings and other general enquiries, including information on existing bookings, please call 0870 142 4343

Opening hours :
Monday to Friday 8.00 am - 7.30pm
Saturday 9.00am - 5.30pm
4. Website Support
For assistance with online bookings please call
0870 142 4343 and choose option 4.

Opening hours:
Monday to Friday 8.00 am - 7.30pm
Saturday 9.00 am - 5.30pm

If you would like to e-mail us your questions about online bookings click here!
5. Flying Blue
Manage your account and redeem miles:
0870 2429 242

Opening hours :
Monday to Saturday 7.00 am - 7.00pm

Flight reservations (not using miles):
0845 0845 222

Opening hours :
Monday to Friday 8.00 am - 7.30pm
Saturday 9.00am - 5.30pm
6. Customer care: Complaints and compliments
Please contact us:
  • by mail at the following address :

    Air France – Europe
    Customer Care Center
    TSA 13002
    60035 Beauvais Cedex France

  • by fax on 0208 584 4461
  • by phone on 0870 142 4343
    (opening hours 9am-1pm and 2pm-5pm)
  • by email by clicking here.
Please note that the customer care team does not handle baggage related issues.
Should you have experienced a problem with your baggage, please phone 0870 850 1839.
7. Airport ticket desk information
For Air France ticket desk opening hours and other general information please visit our dedicated page.
Click here to search for a ticket office
8. Group Bookings

Bookings for groups of 10 or more people: Please email your details to mail.groups.gb@airfrance.fr 

Or contact the group bookings team by phone:
0870 142 0422 
9. Media Enquiries
For enquiries from journalists to our PR team, please email mail.mediarelations.gbi@airfrance.fr