Air France - Sky Team

Contact us

If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.We do our best to find a quick and effective solution for you.

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.

Requesting online help

Do you need help using our website?

Our online help service is available to answer your questions about:
  • booking and purchasing tickets
  • printing your boarding card,
  • receiving a trip reminder,
  • requesting a receipt.

Requesting a ticket refund

Contact our Customer Relations Department

Do you have a complaint or compliment that you want to tell us about?

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Other Air France contacts

- Telephone sales
To purchase your ticket by telephone, please call 0871 66 33 777

Opening hours:
Monday to Friday 8.00 am - 8.00pm
Saturday and Sunday 9.00am - 5.30pm

Calls cost 10 pence per minute from a BT Landline. Calls from other networks and mobiles may cost more.
This phone number cannot be reached outside the UK.

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.

- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

Questions about Flybe operated flights

Questions about Flybe operated flights
Air France and Flybe have joined forces to offer customers better connections and higher frequencies from the United Kingdom to France. Read more about what to expect.

Group booking