From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help!

We do our best to find a quick and effective solution for you.

Requesting online help


Do you need help using our website?

Our online help service is available to answer your questions about:

  • booking and purchasing tickets
  • printing your boarding card,
  • receiving a trip reminder,
  • requesting a receipt.
Internet help desk

Requesting a ticket refund


A refund is subject to the conditions of the fare you purchased.
Read about the refund process

Your feedback


Do you have a complaint or compliment that you want to tell us about?
Contact the Customer Relations department

Declaring a baggage incident or lost property


Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Baggage incident
Baggage tracking
Lost and found

Contacting Flying Blue


For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Send an e-mail to Flying Blue
Other Flying Blue contacts

Other Air France contacts


- Telephone sales
To purchase your ticket by telephone, please call 0871 66 33 777

Opening hours
:
Monday to Friday 8.00 am - 7.30pm
Saturday 9.00am - 5.30pm

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.

- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

Contact Saphir
Find a ticket office