Customer Contact Agent
WEMBLEY, North London
Starting salary £18,973.02 p.a. including London Weighting Allowance
Language Allowance £730.44 p.a. (when fluent in 3 European Languages)
Temporary 12 months, Full-time
Flight Concessions & Pension Scheme after 6 months continuous service
Languages Requested: German, Italian, Swedish, Finnish or Norwegian
ROLE
The Customer Contact Agent is responsible for the effective handling of all incoming telephone calls from individual clients, in line with Air France service standards and to sell AF products to targets set by the market place.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Answering all telephone calls to Air France Service Standards
Using the Air France computerised reservation system to make telephone sales for individual clients
Promoting Air France products in order to generate revenue
Assisting clients with after-sales service e.g. change of reservation
Answering to customer emails
Proposing additional services and information to clients to enhance customer service and loyalty
Assisting with in-house training of new staff when required
Assisting in specific projects as required by Management
Promoting good working relationships with all employees and clients of Air France
REQUIRED SKILLS
Fluent English and at least one of the languages required (German, Italian, Swedish, Danish or French)
Communicate complex information verbally, in a clear and structured manner
Listen attentively to customers needs and accurately retain information
Effectively promote and sell Air France products
Accurate written communication
Proactively find solutions in order to deliver excellent customer service over the phone
REQUIRED COMPETENCIES
Committed to delivering results to achieve our business objectives
Dedicated to providing high quality customer service
Self-motivation
Demonstrate a flexible and adaptable approach to work in an ever-changing environment
Strong team spirit and supports colleagues in achieving objectives
If you are interested in applying for this vacancy, please send your application to mail.eur.hr.recruit@airfrance.fr.
