Air France - Sky Team
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Customer Contact Agent

WEMBLEY, North London

Starting salary £18,973.02 p.a. including London Weighting Allowance
Language Allowance £730.44 p.a. (when fluent in 3 European Languages)
Temporary 12 months, Full-time
Flight Concessions & Pension Scheme after 6 months continuous service

Languages Requested: French, German, Italian, Swedish, Danish

ROLE

The Customer Contact Agent is responsible for the effective handling of all incoming telephone calls from individual clients, in line with Air France service standards and to sell AF products to targets set by the market place.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • Answering all telephone calls to Air France Service Standards
  • Using the Air France computerised reservation system to make telephone sales for individual clients
  • Promoting Air France products in order to generate revenue
  • Assisting clients with after-sales service e.g. change of reservation
  • Answering to customer emails
  • Proposing additional services and information to clients to enhance customer service and loyalty
  • Assisting with in-house training of new staff when required
  • Assisting in specific projects as required by Management
  • Promoting good working relationships with all employees and clients of Air France

    • REQUIRED SKILLS

  • Fluent English and at least one of the languages required (French, German, Italian, Swedish, Danish)
  • Communicate complex information verbally, in a clear and structured manner
  • Listen attentively to customers needs and accurately retain information
  • Effectively promote and sell Air France products
  • Accurate written communication
  • Proactively find solutions in order to deliver excellent customer service over the phone

    • REQUIRED COMPETENCIES

  • Committed to delivering results to achieve our business objectives
  • Dedicated to providing high quality customer service
  • Self-motivation
  • Demonstrate a flexible and adaptable approach to work in an ever-changing environment
  • Strong team spirit and supports colleagues in achieving objectives
    • If you are interested in applying for this vacancy, please send your application to mail.eur.hr.recruit@airfrance.fr.