Starting salary £18,973.02 p.a. including London Weighting Allowance
Language Allowance £608.70 p.a. (when fluent in 3 European Languages)
Temporary 12 months, Full-time
Flight Concessions & Pension Scheme after 6 months continuous service
Start date 8 February 2011
Languages Requested: German, Italian, Spanish, Portuguese, French, Swedish, Finnish, Danish or Norwegian
Customer Contact Agent
WEMBLEY, North London
Air France is currently recruiting Customer Contact Agents to work at its European Sales and Service Centre (based North West London). Working for one of the world´s leading airlines you will be part of the Customer Contact team delivering a high quality reservation and after sales service for our clients. We aim to deliver a high standard of customer satisfaction from the first moment a client contacts Air France. In turn, we value the importance of the people who can deliver the high quality sales and customer service skills expected. The Sales and Service Centre is a multicultural and dynamic business environment.
ROLE
The Customer Contact Agent is responsible for the effective handling of all incoming telephone calls from individual clients, in line with Air France service standards and to sell AF products to targets set by the market place.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
REQUIRED SKILLS
REQUIRED COMPETENCIES
If you are interested in applying for this vacancy, please send your application to mail.eur.hr.recruit@airfrance.fr.



