Starting salary £18,973.02 p.a. including London Weighting Allowance

Language Allowance £608.70 p.a. (when fluent in 3 European Languages)

Temporary 12 months, Full-time

Flight Concessions & Pension Scheme after 6 months continuous service


Start date 8 February 2011



Languages Requested: German, Italian, Spanish, Portuguese, French, Swedish, Finnish, Danish or Norwegian

Air France is currently recruiting Customer Contact Agents to work at its European Sales and Service Centre (based North West London). Working for one of the world´s leading airlines you will be part of the Customer Contact team delivering a high quality reservation and after sales service for our clients. We aim to deliver a high standard of customer satisfaction from the first moment a client contacts Air France. In turn, we value the importance of the people who can deliver the high quality sales and customer service skills expected. The Sales and Service Centre is a multicultural and dynamic business environment.

The Customer Contact Agent is responsible for the effective handling of all incoming telephone calls from individual clients, in line with Air France service standards and to sell AF products to targets set by the market place.

Answering all telephone calls to Air France Service Standards

Using the Air France computerised reservation system to make telephone sales for individual clients

Promoting Air France products in order to generate revenue

Assisting clients with after-sales service e.g. change of reservation

Answering to customer emails

Proposing additional services and information to clients to enhance customer service and loyalty.

Assisting with in-house training of new staff when required.

Assisting in specific projects as required by Management

Promoting good working relationships with all employees and clients.

Fluent English and at least one of the languages required (German, Italian, Spanish, Portuguese, French, Swedish, Finnish, Danish or Norwegian)

Communicate complex information verbally, in a clear and structured manner

Listen attentively to customers needs and accurately retain information

Effectively promote and sell Air France products

Accurate written communication

Proactively find solutions in order to deliver excellent customer service over the phone

Committed to delivering results to achieve our business objectives

Dedicated to providing high quality customer service

Self-motivation

Demonstrate a flexible and adaptable approach to work in an ever-changing environment

Strong team spirit and supports colleagues in achieving objectives

If you are interested in applying for this vacancy, please send your application to mail.eur.hr.recruit@airfrance.fr.