Thanks to the launch of a dynamic packaging tool on www.airfrance.co.uk, Air France customers can now reserve flights and hotels together at the click of a mouse. With a choice of 23,000 hotels worldwide that can be sorted by price, location, star-rating or hotel name, its now easy for customers to tailor-make their ideal holiday or business trip in one simple step.
Customers can access this new service by selecting 'Flight+Hotel' from the homepage, with support available both online and by telephone.
Natasha Perol, Direct Sales Manager, Air France UK & Ireland commented, "The dynamic packaging tool is the latest in a number of developments to Air France's e-services this year that have helped us better meet the changing expectations of our customers. E-services online are complemented by e-services on the ground, providing a complete solution for all customers' travel needs."
The website is more user friendly than ever before. A flexible flight search tool shows the lowest available fares 3 days either side of a specified travel date. Having found the right flights, the customer can then use the quick and easy 5-step booking process. In addition, holiday add-ons such as airport parking, car hire, travel insurance and even excursions at the destination can be booked online with Air France, often at preferential rates.
E-tickets are available on all flights from the UK and Ireland to France and over 80% of Air France's worldwide network. Four self-service kiosks have been installed at London Heathrow, two at London City and two at Dublin airport, along with fast bag drop counters. At Heathrow an agent at a dedicated e-services counter is available to offer advice and assistance. This year, six more kiosks are planned for London Heathrow and two for Manchester airport.
In addition, online pre check-in is available for passengers with e-tickets departing from these airports, meaning they can choose their seat up to 24 hours before the flight. The boarding card can then printed at a self-service kiosk at the airport.
Since April 2005, 74% of passengers departing from the UK have travelled on an e-ticket.
Air France has deployed more than 280 self-service kiosks at around 40 airports across Europe.
Every day, 10,000 passengers worldwide use self-service kiosks to check-in.
Today, fast bag drop counters are available at Paris CDG (terminal 2F), Montpellier and 20 other European stations (including London Heathrow, London City and Dublin).
By the end of 2006, they will be at all European stations.
