Due to the bad weather conditions in the UK and beyond, some flights are being disrupted or cancelled.

We will be monitoring the situation closely and recommend you check the status of your flight and allow plenty of time to travel to the airport.

Please do not go to the airport unless you have a confirmed booking on a flight that is operating

You can also check your flight status on your mobile phone by visiting mobile.airfrance.com.

To rebook your flight please contact us on: 0871 66 33 777
(Conditions apply)

Opening hours of the call-centre:
Monday to Friday 8.00 am - 8.00pm
Saturday and Sunday 9.00am - 5.30pm

Opening hours during the festive season:
24th Dec: 9.00 am - 5.30 pm
25th Dec: 9.00 am - 5.30 pm
26th Dec: closed
27th Dec - 31st Dec: 9.00 am - 5.30 pm
1st Jan: closed

Delayed baggage delivery
The disrupted flight operations have also delayed the baggage delivery service. Air France has reinforced its teams in an aim to ensure baggage is delivered as quickly as possible to those customers who have not yet collected their baggage. However, it will take several days before the situation is back to normal. Customers who have filled out a declaration and who have their baggage file reference number can track the delivery of their baggage on line, click here
To fill out missing baggage form, click here


Please excuse possible longer waiting times on the phone lines, we are doing our best to assist you.

If you have a fully flexible ticket, you can change your travel dates yourself via "Manage your reservations"