REFUNDS

Refunds on tickets, options or other services... Here's everything you need to know about requesting a refund!
If your ticket allows a refund, with or without a fee, you can request your refund through the View/Modify your reservations page. This can be done for tickets issued between 2 days and 12 months ago. If several people are included in the same reservation file, the refund request applies to all tickets on that file, as long as each ticket allows a refund. For Flying Blue award tickets, for tickets that have already been changed and/or reissued and for refund of airport taxes on non-refundable tickets, please submit a refund request by filling in the form below:

Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets.

The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
Already checked in?
Please cancel your check-in online before requesting your refund.


UNUSED TICKET


Please submit all original unused flight coupons to Air France Refunds Department by scanning the documents and emailing them to.

Email: mail.european.refunds@airfrance.fr

DOWNGRADE

For downgrade fare adjustments, please email us a scanned copy of your original passenger receipt and original boarding card for the flight in question.

Email mail.european.refunds@airfrance.fr

DENIED BOARDING COMPENSATION

If you were denied boarding on an Air France flight and given a voucher as compensation, please email the electronic document number to

Email: mail.european.refunds@airfrance.fr

UPDATE ON YOUR REQUEST

We will always send a confirmation email to your email address once your ticket has been refunded.

DID YOU TAKE OUT CANCELLATION INSURANCE?

If you have purchased insurance online along with your ticket and if you intend to request a refund, please contact Mondial Assistance. They will be able to provide you with a written confirmation that you have no ongoing claim with them.

Please send a scanned copy of this form to the Refund Department along with your refund request in order to enable us to process your applicable refund.

Email: mail.european.refunds@airfrance.fr
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Our customer contact team is also available to help you with your refund request on
0207 660 0337.

National standard rates apply, charges may vary depending on network provider.

Opening hours :
Monday to Friday 8.00 am - 8.00pm
Saturday and Sunday 9.00am - 5.30pm

Our refunds Department handles refund requests for tickets issued by Air France (starting with 057) in the United Kingdom and Ireland.

Please check if Air France has issued your ticket: the ticket number begins with 057.

On electronic tickets the number appears on your Electronic Ticket Itinerary Receipt. If another airline is mentioned, please submit your refund request to that carrier.

Administration charges for refund requests.
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Please be aware that a cancellation charge may apply depending on the rules applicable to the fare type purchased. For tickets booked on the Air France website, Air France call centre or the Air France ticket office, the administration charges are as follows:
  • For refund requested on www.airfrance.co.uk via View/Modify my reservations : No additional administration charges
  • For refunds requested on the phone and processed by the Air France call centre: £17 administration charge
  • For refund requested via the online refund form and processed by the Air France call centre: £17 administration charge.

For all of the above administration charges, some exceptions may apply.

For tickets purchased via a travel agency, please contact the agency directly.

Please be aware that you can only request an online refund if you bought your ticket on the Air France websites, at the Air France call center or at the Air France desk at one of our airports. If a travel agency issued your ticket, please contact them directly to request a refund.
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Did you also book a hotel, car or activity?
We recommend you to contact the service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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