If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*
We will make every effort possible to resolve this issue as soon as possible.
Reporting missing baggage
For more information, please see the
"Baggage problems"
section of our website.
To inform us of a baggage problem (missing items, damaged baggage) please use the form below.
To inform us of a baggage problem (missing items, damaged baggage) please use the form below.
Download the online baggage content form
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
Make a claim
We are here to help you.
You can contact us online. Please use the below form
Online Form
For a priority response please enter your Flying Blue number.
You can also contact us:
* by mail at the following address:
Air France – Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12
France
By phone: 0871 66 33 777
(opening hours Monday to Friday, from 9:00 AM to 5:00 PM)*
Calls cost 10 pence per minute from a BT Landline. Calls from other networks and mobiles may cost more.
This phone number cannot be reached outside the UK.
You can contact us online. Please use the below form
Online Form
For a priority response please enter your Flying Blue number.
You can also contact us:
* by mail at the following address:
Air France – Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12
France
By phone: 0871 66 33 777
(opening hours Monday to Friday, from 9:00 AM to 5:00 PM)*
Calls cost 10 pence per minute from a BT Landline. Calls from other networks and mobiles may cost more.
This phone number cannot be reached outside the UK.
For your information
Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc...