FAQ / Flying Blue
Questions
Answer
1. I have lost my PIN code. What should I do?
2. I am a new member and I still haven't received my Flying Blue card.
3. I have received 2 Flying Blue cards with 2 different numbers. What should I do?
4. I have just enrolled in the program. Can I receive credit for a flight I took 2 weeks ago?
5. I have just enrolled in the program. Can I receive credit for a hotel stay I made 2 weeks ago?
6. My card has been stolen. What should I do?
7. How can I change my personal information?
8. How can I obtain a duplicate card?
9. How can I obtain a practical guide?
10. My name is misspelled. What should I do?
11. How long do I have to wait before my Miles (from a flight or other activity) are credited to my account?
12. I have checked my Miles balance and some flights are missing. What should I do?
13. What is the deadline for requesting retroactive credit?
14. How can I get automatic credit for my Miles?
15. Can I earn Miles with an Award ticket?
16. I traveled in Business class and the Miles were credited to Economy class. Can I modify them?
17. How can I claim Miles for a non-airline partner?
18. Can I enroll my children in the Flying Blue program?
19. What is the difference between Flying Blue and Flying Blue Jeune?
20. I received a Mileage summary by mail, but I lost it. Can I obtain a copy?
21. It is not possible to issue a duplicate of your Mileage summary. You can check your Miles balance and your account activity --- online.
22. Can I modify or cancel an Award ticket?
23. I don't have enough Miles for an Award. Can I buy additional Miles?
24. How can I join the Flying Blue program?
25. Is the Flying Blue program only available for certain countries?
26. How long are my Level Miles valid?
27. How long are my Award Miles valid?
28. What is an eligible flight?
29. Can I earn Miles on a promotional fare?
30. Can I choose the language of the letters and e-mails I receive from Flying Blue?
31. Do I receive regular account statements?
32. How can I check that my flight has been credited?
33. How can I check if the Miles I earned with a non-airline partner have been credited?
34. I didn't give my card number when I booked. What do I need to do to claim my Miles?
35. How do I book an Award ticket?
36. How do I spend my Miles on the ground?
37. What is a Flex Award?
38. How long is an Award ticket valid?
1. I have lost my PIN code. What should I do?
You can request a new PIN code directly online on www.airfrance.com or www.klm.com. You can also contact your Customer Service Center by mail or fax. You will receive your PIN code by mail within 2 weeks of your request.
2. I am a new member and I still haven't received my Flying Blue card.
Your Flying Blue card will be sent to you as soon as your first flight purchase is registered on your account.
3. I have received 2 Flying Blue cards with 2 different numbers. What should I do?
If you have received 2 different cards, please send a copy of both cards to your Customer Service Center, which will merge your accounts.  

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4. I have just enrolled in the program. Can I receive credit for a flight I took 2 weeks ago?
Retroactive credit is authorized for flights taken no more than 3 months before enrollment
5. I have just enrolled in the program. Can I receive credit for a hotel stay I made 2 weeks ago?
For a non-airline partner, credit is authorized only after enrollment
6. My card has been stolen. What should I do?
Contact your Customer Service Center (by internet, mail, or fax) to obtain a new card. You will, of course, keep all your accrued Miles.  

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7. How can I change my personal information?
You can change your personal information (address and contacts) directly online on www.airfrance.com or www.klm.com. You can also contact your Customer Service Center by mail or fax.
8. How can I obtain a duplicate card?
You can request a duplicate card by e-mail on the Air France and KLM websites, by mail or fax by contacting your Customer Service Center. You can also use our online form, accessible via the “Customer Service” page on Air France and KLM websites, to print your card.  

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9. How can I obtain a practical guide?
You will receive a practical guide with your welcome kit. You can also find complete information about Flying Blue on the Air France and KLM websites.
10. My name is misspelled. What should I do?
If you notice a spelling error on your Flying Blue card or if you have changed your last name, please send a letter to your Customer Service Center along with proof of ID.
11. How long do I have to wait before my Miles (from a flight or other activity) are credited to my account?
You can check your Miles balance, as well as your most recent credited transactions online (www.airfrance.com or www.klm.com).
It takes 14 days for your account to be updated automatically when you travel with SkyTeam.
For other airline and non-airline partners, Miles will be credited within 1 month.
12. I have checked my Miles balance and some flights are missing. What should I do?
You can update your balance directly online for most Air France and KLM flights (www.airfrance.com or www.klm.com). For SkyTeam flights and airline partners, you need to send your original boarding passes and a copy of your ticket to your Customer Service Center. Please remember to mention your membership number when making a reservation.
13. What is the deadline for requesting retroactive credit?
All claims for retroactive credit should be made within 6 months following the flight or transaction
14. How can I get automatic credit for my Miles?
All you need to do is mention your membership number when you make a reservation and when you check in for your flight. Just in case, keep your original travel documents until your Miles are credited
15. Can I earn Miles with an Award ticket?
Miles cannot be earned when traveling with an Award ticket. However, you can earn Miles when you upgrade a paid flight with an Award. In that case, Miles are calculated according to the flight class of the original ticket.  

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16. I traveled in Business class and the Miles were credited to Economy class. Can I modify them?
Yes, it is possible to modify your travel class. For Air France and KLM flights, you just need to send copies of your ticket and boarding pass to your Customer Service Center. For other SkyTeam flights, and for airline and non-airline partners, you need to send your original boarding pass and a copy of your ticket to your Customer Service Center. If you purchased an upgrade, you also need to send a copy of your receipt.  

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17. How can I claim Miles for a non-airline partner?
You simply need to send the original receipt to your Customer Service Center. After the partner has checked and authorized the request, the Miles will be credited to your account. Please allow approximately 2 months for the credit to appear on your account.  

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18. Can I enroll my children in the Flying Blue program?
Yes, all children over 2 years of age can sign up for the Flying Blue program. If your children live in France, French overseas departments and territories, Morocco Tunisia or Algeria from August 1st 2008, you can also sign them up for the Flying Blue Jeune program.  

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19. What is the difference between Flying Blue and Flying Blue Jeune?
The Flying Blue Jeune program is open to young people aged 2-24, living in France, French overseas departments and territories, Morocco or Tunisia. This program has special bonuses which allow members to earn Award Miles more quickly. However, unlike Flying Blue, the Flying Blue Jeune program does not offer different membership levels.  

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20. I received a Mileage summary by mail, but I lost it. Can I obtain a copy?
It is not possible to issue a duplicate of your Mileage summary. You can check your Miles balance and your account activity --- online.  

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21. It is not possible to issue a duplicate of your Mileage summary. You can check your Miles balance and your account activity --- online.
Miles cannot be transferred from one account to another, irrespective of the relationship between members. However, Flying Blue allows you to give an Award ticket to the person of your choice. Upgrade and excess baggage Awards may only be transferred to a spouse or child.  

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22. Can I modify or cancel an Award ticket?
Yes, if the ticket has not yet been issued, all changes can be made free of charge. If the Award ticket has already been issued, you can modify it for approximately €45 in administrative fees (free of charge for Flex Awards): - Before departure: you can modify the date and destination (in the same zone). - After departure: you can only modify the date. Please note that when you modify your ticket, you must make a new reservation as soon as possible. If you cannot make a new reservation immediately, you can request to have your ticket reimbursed. The administrative fee is the same (€45).  

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23. I don't have enough Miles for an Award. Can I buy additional Miles?
It is not possible to buy additional Miles. However, with Flying Blue, you can obtain one-way Award tickets on all flights operated by Air France and KLM, from 10,000 Award Miles.  

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24. How can I join the Flying Blue program?
You can join directly online, on www.airfrance.com or www.klm.com. You will be assigned a membership number which you can use when making your reservations. You will also find membership forms at Air France and KLM ticket offices and check-in counters at airports, and on board Air France and KLM flights. All you need to do is fill out the form, sign it and send it to Flying Blue.  

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25. Is the Flying Blue program only available for certain countries?
The Flying Blue program is available to everyone, regardless of their country of residence.
26. How long are my Level Miles valid?
Level Miles are valid until December 31 of the year of issue. Your Flying Blue membership level can be upgraded at any time during the year, as soon as you have earned the required number of Level Miles. Your new membership level will then be valid until March 31 of the following year. If you are a Flying Blue Platinum member, your Level Miles will be carried over to the following year once you have accumulated: - 150,000 Level Miles or 105 qualifying flights if you live in France - 115,000 Level Miles or 105 qualifying flights if you live outside France
27. How long are my Award Miles valid?
Your Award Miles are valid for only 36 months. After this period, they expire. But you can extend this period of validity by booking a paid flight on AIR FRANCE, KLM or one of the SkyTeam partners at least once every three years.

Important : From 1 April 2009, for Ivory members, the validity period for all Award Miles will be reduced from 36 months to 20 months.
All Miles-earning fare flights on AIR FRANCE, KLM, Air Europa, Kenya Airways, Aircalin or any other SkyTeam member, will systematically extend the Miles Award validity period by 20 months.

For Elite members: From 1 April 2009, if you have Silver, Gold, or Platinum membership, your Flying Blue Elite status will protect your Award Miles from expiring, as long as you keep your Elite level.
28. What is an eligible flight?
An eligible flight is one which allows you to earn Award Miles, that is: - all flights numbered AF or KL - all SkyTeam numbered flights operated by a SkyTeam airline or by a Flying Blue partner airline - all flights operated by one of our airline partners
29. Can I earn Miles on a promotional fare?
You cannot earn Miles with Award tickets, free tickets, tour operator fares and group fares. Certain booking codes are also excluded, or entitle you to a reduced amount of Miles.
30. Can I choose the language of the letters and e-mails I receive from Flying Blue?
Yes, you can choose from 6 languages (English, French, Dutch, German, Spanish and Italian). The available languages also depend on your place of residence (the address provided for Flying Blue messages).
31. Do I receive regular account statements?
An account statement is sent by e-mail or mail every 2 months to all Elite members, and to Ivory members with at least one activity in their account in the last 2 months. You can also check your account online at any time.
32. How can I check that my flight has been credited?
You can check your Miles balance, and your most recent credited transactions, online (www.airfrance.com or www.klm.com). However, please note that it takes 14 days for your account to be updated automatically when you travel with SkyTeam. For other partner airlines, Miles are credited within 1 month.
33. How can I check if the Miles I earned with a non-airline partner have been credited?
You can consult your Miles balance, and your most recent credited transactions, online (www.airfrance.com or www.klm.com). Please note that for non-airline partners, Miles are credited within 1 month.
34. I didn't give my card number when I booked. What do I need to do to claim my Miles?
If you travel on an Air France or KLM flight, you can receive credit for your flight online (www.airfrance.com or www.klm.com), by simply filling out the necessary form with your ticket number. However, you have to wait at least 8 days after your flight to make a credit request online. To credit flights taken with one of our partners (SkyTeam or other), you need to send your original boarding pass and a copy of your ticket to your Customer Service Center, along with your Flying Blue card number.
35. How do I book an Award ticket?
You can reserve tickets for SkyTeam flights directly online up to the day of departure. You can also book an Award ticket for the destination of your choice by calling your Customer Service Center. For all airline partners, you need to make your reservation at least 2 weeks in advance. For most Air France and KLM flights, you will receive an electronic ticket – a summary of your trip and an invoice (by e-mail). All you have to do is show your Flying Blue card at check in.
36. How do I spend my Miles on the ground?
You just need to ask your Customer Service Center for a Flying Blue Award at least 2 weeks in advance. Once you receive it, you have 1 year from the date of issue to book directly with the partner of your choice. All reservations must be made at least 2 weeks in advance.
37. What is a Flex Award?
When there are no seats available in the Award ticket flight class, you can still travel with a Flex Award. In exchange for double the number of Miles, this Award guarantees you a seat *. *Subject to availability and valid exclusively on eligible Air France and KLM flights.
38. How long is an Award ticket valid?
An Award ticket is valid for 1 year from the date of issue. Once expired, it cannot be exchanged or refunded.