We invite you to update your contact information (phone and / or e-mail address) in your booking.
Our sales department will be able to advise you personally by email or SMS in case of disruptions impacting your flight. !
Customer information
Check the last
Operations News
Operations News
Following the strike notice filed February 6 to 9 by several trade unions, here are some advices for your trip.
We apologize to customers affected by this situation and will do our utmost to reduce any inconvenience.
How to be informed about your flight?
Flight time updates in real time
As from the day before departure, you may check up-to-date information about your flight:
- on our flight status
- on our mobile.airfrance.com site or Air France application for BlackBerry, iPhone and Android.
How to postpone your travel
According to the
commercial measures
you may change your reservation online, through the "Manage your reservations" feature or by contacting your point of sales.
Visit the "Manage your reservations" area
If you need assistance to rebook your trip, we invite you to contact our team by phone at 01 57 02 10 58, 7/7 from 8.30am to 8.30pm.
How to submit a refund request
According to the
commercial measures
and if you didn't travel you can clam for a refund of your ticket.
Tickets purchased on www.airfrance.fr,
in an Air France agency or at the airport in France
If your ticket was a full flexible ticket (refundable without fee), you can claim for a refund online in the
"Manage your reservations"
area.
If your ticket was non refundable or refundable with a fee, we invite your to fill this
online form
.